Welcome to the New Jersey EBT website!

This website is for people enrolled in one of the following programs:

• Supplemental Nutritional Assistance Program (SNAP) benefits, formerly Food Stamps.
• Temporary Assistance to Needy Families (TANF) benefits or any other emergency or special cash benefits.
• Work First New Jersey/General Assistance benefits administered by the county or municipal welfare agencies, which provide cash and medical assistance and other services aimed at cultivating work skills and addressing barriers to employment for single people and childless couples.

Once you create a User ID and Password, you will be able to:

• view benefits
• view your transaction history
• learn more about EBT
• view other helpful links

To use this website, you will need an EBT card, a User ID, and a Password. Click "Create User Account" on the left side of this screen to begin.

If you have an account and need to change your password, click on "Reset Password" on the left side of the screen.

What should I know about my SNAP account?

• It does not cost you anything to use your EBT card for SNAP.
• You never get cash back when you use your SNAP benefits.
• You can buy the following items using your EBT card:
• Any food to be eaten at home by people, including baby food, non-alcoholic beverages, and seasonings.
• Seeds and plants to grow food for your own family's consumption.
• You cannot buy non-grocery items with SNAP benefits, such as cleaning products, pet food, paper products, alcohol, or tobacco.
• You can use your EBT card even if your SNAP case is closed as long as you have benefits left in your account.
• Any benefits that were available for use and not used in 180 days will be removed (expunged) from your account if there has not been any financial activity (such as a SNAP purchase) on your account in the past 180 days.

What should I know about my Cash account?

• You can buy non-grocery items with your Cash benefits, such as cleaning products, pet food, and paper products.
• Some grocery stores will let you get cash from your cash account.
• Your EBT cards may not be used to access cash benefits from the following locations:
• Liquor stores
• Casinos/gaming establishments
• Retail establishments, providing adult entertainment, such as strip clubs
• You can get your Cash benefits from any ATM displaying the Quest logo.
• You may have to pay a surcharge at the ATM.
• The first three successful cash withdrawals are free each month. Each subsequent successful withdrawal that takes place in the same month will cost you forty cents ($.40).
• You can use your EBT card even if your Cash case is closed as long as you have benefits left in your account.
• Any Family Assistance Cash benefits (TANF, emergency, or special benefits, WFNJ/GA benefits) that were available for use and not used in 90 days will be removed (expunged) from your account if there has not been any financial activity (such as a Cash purchase) on your account in the past 90 days. Your benefits cannot be re-issued if they are expunged.

What is a PIN?

• PIN stands for Personal Identification Number. You must have a 4-digit PIN to use your EBT card.
• Call the Customer Service number printed on your EBT card to select a PIN if the EBT card you received is your first EBT card or your old PIN no longer works with your replacement card.
• Choose a PIN that is easy for you to remember, but hard for someone else to guess or figure out in the event you lose your card.
• Never tell anyone else, including a grocery store cashier, your secret PIN.
• Never write your PIN on your card.
• Do not write your PIN on anything you carry with you like your wallet or purse in case it is lost or stolen.
• If you forget or want to change your PIN, you must call the Customer Service number printed on your EBT card and follow the automated PIN selection/change instructions or you can change it online after you create a user account and log in.
• When entering your PIN to make a purchase be sure no one else can see what numbers you are entering.
• If you think someone else has learned your PIN immediately call the Customer Service number printed on your EBT card, or change your PIN online after you create a user account and log in.
• If a person has your card and knows your PIN, all of your benefits can be used. If someone else learns your PIN and uses your card, your BENEFITS WILL NOT BE REPLACED.

How do I select my PIN?

Pin Select can be done in the local welfare agency or by calling the customer service number below.

1-800-997-3333

Follow the prompts to select or change your PIN.

You will need the following information to select your Personal Identification Number (PIN):

• The 16 digit card number on the front of your card.
• The EBT account holder's Social Security Number
• The EBT account holder's Date of Birth.

You can also change your PIN online after you create a user account and log in.

How do I use my EBT card at the store ?

• Make sure you have selected your PIN and remember it before going shopping.
• Your EBT card can be used at any store that accepts the New Jersey EBT card. If you do not see a sign that states EBT is accepted, ask someone at the customer service desk if the store accepts the EBT card.
• Go shopping as normal.
• At the checkout lane, slide your own card or give your card to the clerk depending on the store. The clerk enters your transaction amount. The clerk should not leave the area with your card.
• You will need to enter your 4 digit PIN.
• Check the amount that shows in the machine window to make sure it is correct.
• Make sure the amount on the receipt is the same as the amount you spent. If the receipt is wrong, tell the clerk right away.
• Keep the receipt as a record of your current balance.

How do I use my card at the ATM?

• Insert your card into the ATM.
• Enter your PIN.
• Press the button for WITHDRAWAL.
• Press the button for CHECKING.
• Enter the dollar amount.
• If the ATM screen tells you that a surcharge will be charged and you do not want to pay it, cancel the transaction by pressing the CANCEL button and try another ATM.
• Press the button for CORRECT to go on if the amount is right, or CANCEL to stop if the amount is wrong.

How do I protect my EBT card ?

• If your EBT card is lost or stolen call Customer Service immediately. Your benefits will be protected as soon as you report your card lost or stolen.
• After reporting your lost or stolen card to Customer Service, please go to your local welfare office to request a replacement card. A replacement card will be issued to you and your remaining benefits will be transferred to the card you are issued.
• When entering your PIN to make a purchase, be sure no one else can see what number you are entering. If someone else learns your PIN and uses your card to spend your benefits, your benefits will not be replaced.
• If you think someone else has learned your PIN, call Customer Service immediately to select a new PIN or select a new PIN online after you create a user account and log in.
• Keep your card away from electronic equipment (like TVs and microwaves), magnets and out of the sun.

Misuse of your SNAP benefits is a violation of State and Federal laws. DO NOT:

• Sell, trade or give away your SNAP benefits, PIN or New Jersey EBT Card.
• Allow a retailer to buy your food benefits in exchange for cash.
• Use someone else's SNAP benefits or New Jersey EBT card for your household.

Lost or Stolen Cards

If your card has been lost or stolen, it is important to immediately report it by calling Customer Service at 1-800-997-3333. Customer Service will "freeze" your card so no one can use your benefits.

After reporting it to Customer Service, please go to your local welfare office in order to get a replacement card.

Other Links

New Jersey Websites

• http://www.state.nj.us/humanservices/



• http://www.state.nj.us/health/fhs/wic/



• http://njhelps.org/



• http://endhungernj.com/



• http://jobs4jersey.com/

United States Department of Agriculture (USDA) and Food Nutritional Services(FNS) Website:

• http://www.fns.usda.gov/fns/

New Jersey'S EBT ISSUANCE SCHEDULE

Program Material

• NJ EBT Brochure - English
• NJ EBT Brochure - Spanish

In order to view the Adobe PDF documents, you will need Adobe Acrobat installed on your computer. If you do not have Adobe Acrobat, you can download it for free by clicking here.

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