Alabama Electronic Benefit Transfer (EBT)
Welcome to the Alabama EBT website!
EBT stands for Electronic Benefits Transfer. If you have been approved to receive benefits from one of the programs listed below, you can use this website to view your benefit balance(s).
This website can also be used to view your transaction history, learn more about EBT, and go to other websites that may be useful in answering additional questions you may have.
The Alabama EBT card is a "debit" card that your SNAP and/or Family Assistance cash benefits are put on each month. If you receive NET benefits, they are put on a different Alabama EBT card for that program.
Now, Let's Get Started:
To use this website to log into your account, you must have the following:
If you do not have an account or need to change your password, click on "Create User Account."
ALABAMA EBT CUSTOMER SERVICE:
Misuse of Your SNAP Benefits is a Violation of State and Federal Laws!
What should I know about my SNAP account?
What should I know about my Cash account?
What is a PIN?
How do I select my PIN?
You must call the Customer Service number below.
Follow the prompts to select or change your PIN.
You will need the following information to select your Personal Identification Number (PIN):
You can also change your PIN online after you create a user account and log in.
How do I use my EBT card at the store ?
How do I use my card at the ATM?
How do I protect my EBT card ?
Misuse of your SNAP benefits is a violation of State and Federal laws. DO NOT:
Use of your EBT card to access Family Assistance Cash benefits at certain locations is a violation of State policy and Federal law. DO NOT:
Lost or Stolen Cards or PINs and Problems with Transactions
Immediately call Customer Service at:
If your EBT card has been lost, stolen or is no longer working, you should call the appropriate Customer Service number listed above to request a replacement card. They will immediately disable the old card. A replacement card will be mailed to the address they have on their system. Please allow 5-7 business days for the card to arrive to you in the mail. If the address on their system is not correct, you will need to have the office that manages your case correct the address before a replacement card can be mailed. Your benefits will be protected as soon as you report your card as lost or stolen.
Reminder: If you have an authorized representative for your SNAP benefits, their card will still work and can be used to make purchases from your account unless you or your authorized representative have requested that it be cancelled.
When you receive your replacement card, you must call the Customer Service number printed on the card and follow the instructions you hear to activate your card. After you activate your replacement card, you can begin using your remaining benefits. Your current PIN is transferred to your replacement card so you do not need to change your current PIN. However, if you want to select a new PIN, select the option to change your PIN after the card has been successfully activated.
State Agency Websites:
United States Department of Agriculture (USDA) Food and Nutrition Service (FNS) Website:
USDA FNS "Steps to a Healthier You" Nutritional Information Website:
USDA FNS Supplemental Nutrition Assistance Program (SNAP) Retailer Locator Website:
USDA Nutritional Information Website:
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